IT–ITeS

Technical Support & IT Service Engineering Professional

  • Level-5
  • Last updated 2025-12-13 00:22:24
  • English
Title

Technical Support & IT Service Engineering Professional

Description

The Engineer – Technical Support (Level 5) course , QP-compliant programme aligned with SSC/Q0101, designed to prepare learners for entry-level IT helpdesk and technical support roles. It covers hardware, software, OS, incident management, troubleshooting, ticketing tools, communication, and workplace safety through hands-on training and practical exposure, enabling learners to perform effectively in real-world IT support environments.

Qualifications

Plus two & above

Job Role

IT Helpdesk ExecutiveService Desk Associate Desktop Support Technician Associate – Customer Support (Technical) Network Support Trainee

Faculty Qualification

•MCA / M.Tech / B.Tech (CSE / IT / EC) •Msc.Computer Science or IT OR BCA / B.Sc Computer Science

Faculty Experience

1–2 years in: Data Analytics / BI Tools/Python / Software Development/Network Security / Pen Testing/IT Support

Introduction

2m 10s

What is Digital Marketing What is Digital Marketing

15m 10s

Type of Digital Marketing

18m 10s

What is Digital Marketing

11m 20s

15 Tips for Writing Magnetic Headlines

25m 20s

How to Write Like Your Customers Talk

11m 30s

How to Flip Features Into Benefits
Premium

35m 30s

Introduction

1m 10s

Overview of SEO

11m 03s

How to SEO Optimise Your Homepage

15m 00s

How to SEO Optimise Your Homepage

15m 00s

How to Write Title Tags Search Engines Love

25m 30s

SEO Keyword Planning

18m 10s

eCommerce SEO

28m 10s

Internal and External Links

45m 10s

Mobile SEO

8m 10s

Off-page SEO

18m 10s

Measuring SEO Effectiveness

35m 10s

Introduction

1m 20s

Creating Facebook Pages

25m 20s

Facebook Page Custom URL

11m 30s

Video Flow

25m 20s

Webmaster Tool

15m 20s

Featured Contents on Channel

32m 20s

Managing Comments
Premium

20m 20s

Channel Analytics
Premium

18m 20s

Understanding SEO

20m 20s

On-Page SEO

15m 20s

Local SEO

16m 20s

Measuring SEO Effectiveness

12m 20s

Keywords in Blog and Articles
Premium

15m 20s

SEO Keyword Planning
Premium

36m 12s

G+ Pages Ranks Higher

13m 20s

Adding Contact Links

7m 20s

Google Hangouts

12m 20s

Google Local Business

7m 20s

Creating LinkedIn Account

13m 20s

Advance Searching

31m 20s

LinkedIn Mobile App

25m 20s

instructor-image

Louis Ferguson

Instructor of Marketing

  • 9.1k
  • 4.5
  • 29 Courses
  • 205
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This course includes

  • Duration 90 or 120 hrs
  • Skills Beginner
  • Language English
  • Certificate Yes